FAQ

FAQ

We ask that you pack your clothes into either boxes or bags. Empty suitcases can be quite handy to transport your clothes. As for hanging clothes, all our trucks carry port-a-robes which can accommodate all your hanging clothes wrinkle-free. We offer this service FREE as we know no one likes ironing

We are not permitted to transport anything that is flammable such as gas bottles, fuel, aerosols and liquids such as methylated spirits. We also don’t allow materials that are poisonous, toxic or corrosive. Feel free to ask our staff for more specific requests.

We have a fully stocked box shop here you can get everything you need including boxes, packing paper, tape, mattress covers and bubble wrap. Feel free to check out what we offer on our Box Shop page.

We can supply professional team packers to pack your belongings into boxes safely and securely. 

You are best to empty and clean your fridge before moving. If your goods are going into storage, then it is a good idea to give it a thorough clean as this helps prevent mold from taking over your fridge while in storage.

If it can be proved that the removalist was negligent while transporting your goods and did not use due care, you may be able to request that we repair the damage.

Yes, we do. Our trucks are equipped with enough tools to dismantle almost anything.

Of course, we can help, please let our staff know and we can arrange some assistance with packing.

We move upright pianos and baby grand pianos. There is a once off surcharge of $xxx for the heavy lifting involved with these items.

Please tell us when booking that you have a piano so we can send you a suitably qualified team.

Yes, we operate 7 days/nights a week on every day of the year except Good Friday, ANZAC day and Christmas Day.

Payment will be taken at the completion of your move. Our team have portable eftpos facilities on the day.

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